Privacy Policy

We process Shopify order, return, refund, line item, product, SKU, quantity, timestamp, status, reason, and monetary amount data needed to calculate cohort return metrics and related diagnostics.

When merchants enable integrations, we also process return lifecycle, marketplace, shipping, inventory, and accounting evidence needed for configured reports and diagnostics. Raw Shopify, vendor, and webhook payloads may be stored as sensitive replay and debugging evidence where practical.

For v1 analytics, direct customer identity fields such as customer name, email, phone, and billing or shipping address are not requested for dashboard reporting, exports, APIs, or logs.

We use merchant data only to provide the app: return-rate analytics, product and SKU reporting, diagnostics, exports, alerts, billing and entitlement checks, support, security, and reliability operations.

We do not sell merchant or customer personal data and do not use it for cross-merchant advertising or profiling.

The app is hosted on Railway, uses Railway Postgres for app data, uses Cloudflare Access or an equivalent perimeter for protected dashboard access, and uses Shopify APIs and Partner services for install, billing, and merchant data access.

Optional merchant-enabled integrations, such as WeSupply, Amazon, ShipStation, or Cin7, are used only when the merchant configures those connections.

Merchants are responsible for having the rights and notices needed to connect their store and selected integrations to the app.

Workspace owners and admins can open data-quality support requests and grant scoped, time-limited support access for specific orders, returns, RMAs, SKUs, products, date ranges, sync checkpoints, or reporting months. Support access grants and revocations are audited.

For data-quality cases, merchants should provide concrete examples such as order IDs, return or RMA IDs, SKU/product, date range, reporting month, expected result, actual result, and redacted screenshots or export snippets when relevant.

Merchants can request export, correction, deletion, or uninstall cleanup by contacting app support. Shopify lifecycle webhooks are used to mark an installation inactive when the app is uninstalled.