Support

Workspace owners and admins should open support requests from the authenticated dashboard settings page. That flow keeps support cases tied to the correct Shopify shop and records customer-authorized support access grants in the workspace audit log.

Use Settings > Contact after signing in, then include the narrow examples needed to trace the issue.

For pre-install questions, Shopify app review, billing setup, or security inquiries, contact [email protected].

Do not send passwords, API keys, access tokens, payment details, full customer message bodies, or unnecessary personal data by email.

Helpful support requests include specific examples such as:

• order IDs or Shopify order GIDs
• return IDs, RMA IDs, or refund references
• SKU, product title, product ID, or Shopify product GID
• date range, reporting month, and observation window
• expected result, actual result, and redacted screenshots or exports

If screenshots or exports are useful, redact customer names, emails, addresses, phone numbers, payment data, and unrelated message content before sharing.