Terms of Service

Returns Intelligence provides Shopify-first returns analytics for merchant administrators. The app is not a customer-facing returns portal and does not make return authorization decisions for shoppers.

Analytics are based on source system data made available by Shopify and any merchant-configured integrations.

The merchant is responsible for maintaining lawful notices, permissions, and account access for its store, staff, and connected systems.

The merchant should grant only appropriate staff access and should disconnect integrations or uninstall the app when the service is no longer needed.

The app may be used only for merchant operations, analytics, reporting, support, and related business purposes.

The app must not be used to sell personal data, make legally significant automated decisions about shoppers, or reidentify data beyond the merchant's legitimate operational needs.

Merchants must protect their own account credentials and promptly report suspected unauthorized access.

The app keeps Shopify and integration credentials server-side, stores tenant integration credentials in encrypted envelopes, and requires authenticated or signed requests for protected surfaces.