Terms of Service

Returns Intelligence is provided by Pacdev Lab, a project and trade name used by Cecil Teran, an individual sole proprietor based in Ecuador. References to "we," "us," "our," "Returns Intelligence," or "the app" refer to this individual operating under that trade name unless and until a formal entity assumes these obligations with notice to merchants.

Nothing in these terms creates a partnership, joint venture, employment, or agency relationship between the merchant and the operator.

Merchant legal, privacy, security, billing, and support questions can be sent to [email protected].

By installing, accessing, or using the app, the merchant represents that the person acting for the merchant has authority to install Shopify apps, connect selected integrations, approve billing, and bind the merchant to these terms. These terms constitute the entire agreement between the parties regarding the app and supersede all prior agreements.

The merchant is responsible for maintaining lawful notices, permissions, and account access for its store, staff, and connected systems.

The merchant should grant only appropriate staff access and should disconnect integrations or uninstall the app when the service is no longer needed.

The merchant remains responsible for the accuracy, legality, and completeness of source system data, customer notices, privacy instructions, tax and accounting treatment, and operational decisions made from analytics.

Returns Intelligence provides Shopify-first returns analytics for merchant administrators. The app is not a customer-facing returns portal and does not make return authorization decisions for shoppers.

Analytics are based on source system data made available by Shopify and any merchant-configured integrations. The app may change as data sources, Shopify APIs, plans, or reporting definitions evolve.

Paid subscriptions, trials, upgrades, downgrades, cancellation, and refunds are handled through Shopify App Pricing when enabled for the merchant account.

All fees are non-refundable except as required by applicable law or Shopify's refund policies. Refund disputes are handled through Shopify's billing system.

Access to exports, APIs, integrations, or advanced diagnostics may depend on the merchant plan, entitlements, and billing status.

The merchant grants Returns Intelligence the limited right to process merchant data, Shopify data, integration data, configuration, and support materials only to provide, secure, support, bill, and improve the app.

Privacy, data processing, retention, deletion, and Shopify compliance webhook handling are described in the Privacy Policy and Data Processing Addendum.

Merchant-generated exports and reports downloaded before termination remain the merchant's property. We are not obligated to retain or provide access to exports after the account lifecycle cleanup described in the Data Processing Addendum.

Shopify and optional merchant-enabled providers remain separate services with their own terms and data practices. The merchant is responsible for maintaining active credentials and permissions for connected systems.

Merchant-enabled integrations may include return platforms, marketplaces, shipping tools, inventory systems, accounting systems, or provider-neutral uploads. The Data Processing Addendum lists current examples and data categories.

If a connected provider changes, limits, suspends, redacts, or removes access to data, app analytics and diagnostics may be incomplete until the integration is repaired or reauthorized.

The app may be suspended, limited, or changed to protect security, comply with law, prevent abuse, resolve billing or entitlement issues, or maintain service reliability.

Returns Intelligence may update these terms by posting revised terms. Continued use after the effective date means the merchant accepts the updated terms.

The app may be used only for merchant operations, analytics, reporting, support, and related business purposes.

The app must not be used to sell personal data, make legally significant automated decisions about shoppers, attack or test the service without authorization, or reidentify data beyond the merchant's legitimate operational needs.

Merchants must protect their own account credentials and promptly report suspected unauthorized access.

The app keeps Shopify and integration credentials server-side, stores tenant integration credentials in encrypted envelopes, and requires authenticated or signed requests for protected surfaces.

THE APP AND ALL ANALYTICS, EXPORTS, DIAGNOSTICS, AND RELATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT (A) THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE APP WILL MEET YOUR REQUIREMENTS; OR (D) RESULTS OBTAINED FROM THE APP WILL BE ACCURATE OR RELIABLE. YOU ACKNOWLEDGE THAT ANALYTICS ARE DERIVED FROM THIRD-PARTY SOURCE SYSTEM DATA THAT MAY BE DELAYED, INCOMPLETE, REDACTED, OR INCONSISTENT, AND THAT THE APP DOES NOT PROVIDE LEGAL, FINANCIAL, TAX, ACCOUNTING, OR OPERATIONAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE OPERATOR, ITS AFFILIATES, CONTRACTORS, OR SUCCESSORS BE LIABLE FOR ANY (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, CUSTOMERS, GOODWILL, DATA, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS; (C) COST OF PROCUREMENT OF SUBSTITUTE SERVICES; OR (D) BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE OPERATOR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE APP, OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF (I) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED US DOLLARS (USD $100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

NEITHER PARTY SHALL BE LIABLE FOR DELAYS OR FAILURES IN PERFORMANCE RESULTING FROM ACTS OF GOD, PANDEMIC, WAR, TERRORISM, GOVERNMENT ORDERS, INTERNET OR INFRASTRUCTURE OUTAGES, THIRD-PARTY PLATFORM FAILURES (INCLUDING SHOPIFY OR SUBPROCESSOR OUTAGES), OR OTHER CAUSES BEYOND THE REASONABLE CONTROL OF THE AFFECTED PARTY.

The merchant agrees to indemnify, defend, and hold harmless the operator and its contractors, successors, and assigns from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the merchant's use of the app, (b) the merchant's store operations, source data, customer notices, or connected systems, (c) any violation of these terms or applicable law by the merchant, (d) any dispute between the merchant and its customers, or (e) any third-party claim that the merchant's data or use of the app infringes intellectual property rights.

Any dispute arising out of or relating to these terms or the app shall first be submitted to good-faith negotiation by written notice to the other party at [email protected]. If the dispute is not resolved within thirty (30) days, either party may initiate binding arbitration administered under the rules of the International Chamber of Commerce (ICC) with a single arbitrator, seated in Quito, Ecuador. The language of arbitration shall be English or Spanish at the claimant's election. The arbitrator's award shall be final, binding, and enforceable in any court of competent jurisdiction.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MERCHANT AGREES THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT IS PERMANENTLY BARRED.

Unless a separate written agreement says otherwise, these terms are governed by the laws of Ecuador, without limiting mandatory privacy, consumer, platform, or merchant protections that cannot be waived. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

The merchant may not assign or transfer these terms without our prior written consent. We may assign or transfer these terms, in whole or in part, without restriction.

The failure of either party to enforce any right or provision in these terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing.